The Operational Board regularly monitors a range of financial and non-financial performance indicators to allow it to measure performance against expected targets. The following represents a selection of these indicators.

KPIDefinition and link to strategyPerformance
Daily gross profit generated

The accurate daily reporting of gross profit achieved by each operating division across the Group with comparison to prior year is a fundamental performance measure. This is further supported by additional calculations giving indicative full month estimates on a daily basis. As part of any acquisition programme, new businesses that join the Group will be required to comply with this daily reporting requirement as soon as it is practicable. The primary benefit is to allow the Operational Board to reinforce close scrutiny of trading performance, provide local management focus and an early indication of any negative growth, if evident. The majority of staff reward schemes by way of monthly bonus payments are linked to any growth in gross profit achieved.

Acquisition And Integration 2015 E Commerce And Business Intelligence 2015 People 2015

Performance across all segments remains strong

FTUK (£000)
FTB (£000)FTB


PMC (£000)
Monthly sales and gross profit by customer account and product

We have a clear focus on the management of profitability at customer and product levels. Within the Group's IT systems, appropriate Business Intelligence modules are maintained to allow ease of analysis on a timely basis to both underpin sales development initiatives at a strategic and tactical level, and to quickly identify underperformance.

Brand Positioning 2015 E Commerce And Business Intelligence 2015

Granular KPI review has led to overall growth targets been achieved

KPI revenue
Gross profit
KPI gross profit
Stock provisions calculated at item level

The Group maintains accurate stock provision measures down to item level on a minimum twice monthly basis. This can then be analysed by individual product group or supplier to ensure that action to alleviate any potential costs associated with slow-moving or redundant items can be made at the earliest point in a product life-cycle.

Brand Positioning 2015 Products And Sourcing 2015 

Regular review of KPIs and remedial action has reduced provision requirements

Stock provisions as a percentage of total stock
KPI stock provision
Operating profit before separately disclosed items

The Group reports on a standard calendar monthly basis using a consistent format across all trading businesses and, as well as sales and the gross margin measures, will include comparison of cost types detailing actual against 12 month average, year-to-date and prior year-to-date.

Brand Positioning 2015 Acquisition And Integration 2015 Products And Sourcing 2015 People 2015

Performance across all segments remains strong

Underlying operating result*
KPI operating profit

* Before separately disclosed items which are shown in the financial statements

Service levels – Flowtechnology division

The aim of the Flowtechnology division is to provide a wide and deep product range, competitive pricing, consistently high service levels and a unique dependable next day delivery. These attributes are all linked to optimised inventory levels to provide an unparalleled customer support service. This is measured by the percentage of orders despatched same day.

E Commerce And Business Intelligence 2015 Products And Sourcing 2015 Supply Chain 2015 

Supply chain and logistics continue to deliver consistent performance

Service levels (Flowtechology)
KPI service levels